updated 14 March 2006
2 Leading is more than listening, but without listening,
whatever you're doing is not leading.
3 We're all in the people business.
4 Marketing = Storytelling (per Seth Godin)
5 Embrace the Wright-Frobel Paradox.
6 We're all in the business of marketing.
7 Math will rock your world.
8 "It is a mistake to assume that if everybody does his
[or her] job, it will be all right. The whole system may
be in trouble."
- W. Edwards Deming
9 We're all in the business of customer service.
10 "If you know where it's going, it's not worth doing."
- Frank Gehry to Brad Pitt
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